call us

For appointments and general enquiries please call our reception on 01273 554132.

An emergency appointment service is available out-of-hours.

email us

Feel free to drop us a line at

Please note that this is for general enquiries only. Appointments and urgent queries should be made by telephone. Cancellations and appointment alterations will not be accepted by email and therefore may be liable to charges.

visit our clinic

Agility Healthcare Clinics
@ Ardens
26 Upper Hamilton Road
East Sussex

keeping & cancelling appointments

Please do try to give us at least 24 hours' notice of any change in the agreed appointment time. In the case of a late cancellation (less than 24 hours from the arranged appointment), unless your appointment slot is subsequently taken by another patient, we will charge you a £35 late cancellation fee.

If you do not cancel your appointment and do not turn up, there will be a £35 no-show charge. Remember, outside normal practice hours you can leave a message on our 24-hour telephone answering service.

claiming from your private health insurer

We are registered providers for most health insurance companies. However we advise that you check with your insurer that the physiotherapist or osteopath treating you is registered with them, and that your policy covers fees for physiotherapy/osteopathic treatment.

Please confirm in advance with you private health insurer that they agree that your claim is valid. Where applicable, obtain an authorisation number. Sometimes the insurance company will require you to see a doctor before you have your initial visit with us. Your claims advisor will also tell you whether or not your GP needs to sign your claim form before your first visit with us.

Note that some schemes may impose an excess whereby you have to pay for the first few treatments yourself. In other cases, there may be a limit to the total amount payable on or the number of sessions covered by your scheme. Please notify us before commencing treatment if you are aware that either of these limits applies to you, helping us to smoothly process your claim.

Agility Healthcare Clinics charge an administrative fee for each treatment claimed through medical insurance.